Q Express is a subsidiary of SOUQ.COM group of companies and it serves as the logistics and last mile delivery entity for the group. Specializing in offering end-to-end logistics solutions to the largest e-commerce site in the Arab world.
Q Express is set to provide an easy, fast, and convenient delivery to the buyers and sellers on SOUQ.COM group of companies. Q Express strives to make the online shopping experience on SOUQ.COM an enjoyable and hassle-free one, just the way it is meant to be! And this is accomplished through putting customer's needs first combined with utilization of latest world-class technology tools that are built in-house.
Q Express offers a range of services to ensure speedy and convenient delivery to the customers. Those services include:
Cash on Delivery (COD)
Buyers on SOUQ.COM have the option of purchasing with different payment methods including COD, and Q Express handles this type of transactions while most logistics and couriers companies shy away from it.
Not only do our couriers show up in nicely branded uniforms and fleet, they show up next business day within the network of coverage, and in some selected cities/areas we offer same day delivery whether it is at home or at the work place.
Our call centers are equipped with multi-lingual agents who are there to answer all customer's delivery related inquiries. They also assist in scheduling delivery appointments and liaising with the operations teams in case of change in address or time of delivery.
Our couriers carry PDA devices where the status of the shipment is updated on the web instantly for easy and quick tracking of the shipment Our call centers are equipped with multi-lingual agents who are there to answer all customer's delivery related inquiries. They also assist in scheduling delivery appointments and liaising with the operations teams in case of change in address or time of delivery.
Multiple hubs & logistics outlets
Our customers have the option of stopping by any of our locations whether it is one of our warehouses throughout the region or one of our logistics outlets. This option provides convenience to our customers to either collect their shipments, return their orders, or for marketplace sellers to drop off their sold shipments whenever they want.